About privacy and anonymity


When you visit Detfinneshjelp.no, your personal data are processed in compliance with data protection legislation and health legislation. We take the processing of your personal data seriously and make every effort to protect the data we process on you at Detfinneshjelp.no.

The data controller for Detfinneshjelp.no and the Det finnes hjelp low-threshold service is Oslo University Hospital, Hospital Trust (OUS). For more information on privacy, please visit the OUS website.

Live chat

When you contact the service via live chat, it is up to you to decide what information you want to share with us. The live chat session is encrypted and stored only in the user’s and counsellor’s browser cache while the session is in progress. The live chat session will be deleted immediately after the live chat ends. As a user, you also have the option of deleting anything written earlier in the session and then continuing the session.

Note, however, that a record of your IP address and the time you opened a chat will be retained for 7 days and then deleted automatically. For more information about IP address logging, see the separate section on confidentiality and statutory disclosure.

Consent to data retention  

During the live chat session, the counsellor may ask for your consent to log information from the live chat in a separate document (Triage). This is all up to you, and declining will not affect your access to advice or an appointment for treatment. The information will be used for improving the quality of the service and for research.

After 7 days, your IP address is deleted, and the data logged is then completely anonymous. After that time, it will not be possible to trace the information back to you.

Booking an appointment

If you would like to book an appointment for treatment at an outpatient centre, you must provide your name and national ID number. We ask for this in order to be able offer you therapy. If you do not want to provide this information in a live chat, you can phone for an appointment. If you are already in a live chat, you can tell the counsellor you are chatting with that you want to phone in, so that the same counsellor can take your call. Phone calls are not recorded.

Your name and national ID number are entered in the health authority’s patients’ records system, where a referral and an appointment are set up. Information about you is treated in the strictest confidence.

It may help the therapist to know a bit more about you before you come in for your appointment. This is why you will be asked if you would like certain information from the call to be entered in the referral. This is all up to you, and declining will not affect your access to advice or an appointment for therapy.

Confidentiality and statutory disclosure

The staff at Det finnes hjelp are health professionals and have a duty of confidentiality. This means that they are required to protect your privacy. At the same time, they also have a statutory duty to disclose information. In practice, this means that they are required to notify emergency services if they have reason to believe that the person they are talking to is at risk of committing a serious punishable offence, such as child sexual abuse, or is at risk of harming themselves or others. If we do have to pass on information to the police, in some cases they will track the IP address in order to prevent a crime posing a threat to someone’s life or health.

The health professionals staffing Det finnes hjelp also have to notify the child welfare service.

About the Detfinneshjelp.no website

The Norwegian Directorate of Health is the data processor and service provider of Detfinneshjelp.no, chat and Triage, and has a contract with a sub-supplier for provision of the service.

Detfinneshjelp.no uses cookies to identify safe web traffic and protect the site from intrusion. The cookies are necessary for running the website, and are processed on the basis of Article 6 (1) f. of the General Data Protection Regulation.  Cookies are deleted after one year. 

Detfinneshjelp.no logs website traffic/visitor statistics. The statistics show how often the website is visited. No trackers are used and data are not disclosed to third parties. IP address information is anonymised after 14 days.

About the treatment programme

The Det finnes hjelp treatment programme consists of individualised therapy sessions with a clinical psychologist or psychiatrist. The treatment takes place at one of our outpatient centres.

The treatment programme is for persons over the age of 18 who have a sexual interest in children and have no desire to act on it. We know that many people find it difficult to achieve a fulfilling life when they have such an interest.

You will meet therapists with expertise in this particular concern, who are dedicated to working with people like yourself. The therapists know that people with a sexual interest in children do not usually act on their thoughts.

The therapy addresses your individual needs and is adapted to you – in terms of the content of the therapy, how often you need therapy, and for how long. The aim of the therapy is to improve your quality of life and independence, and at the same time prevent child sexual abuse.

After your treatment programme has ended, you will be offered follow-up support, at your option.

From 2020, therapy will be offered at Oslo University Hospital under the South-Eastern Norway Regional Health Authority, and at Stavanger Hospital Trust and Bergen Hospital Trust under Western Norway Regional Health Authority. The three health trusts will be offering treatment to people nationwide in Norway until 2021 when treatment programmes will also be established for Central Norway Regional Health Authority and for Northern Norway Regional Health Authority.

Want to know more about what the treatment involves?

Do you have sexual thoughts about children? Contact us for help in sorting out your thoughts, or book therapy now.

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